Contacts and information for non-emergency situations

(These services are free of charge)

Talk to a friend or family member you trust, student  support at your college or TasTAFE Campus.

Online or Telephone Mental Health Support Services

eheadspace – 1800 650 890 clinicians will provide counselling and support by phone or online and will attempt to greet you with as little wait time as possible. https://www.eheadspace.org.au/

Beyondblue’s youth program Youthbeyondblue aims to empower young people aged 12–25, their friends and those who care for them to respond to anxiety and depression.
https://www.youthbeyondblue.com/ 1300 22 4636 (24 hours) or chat online (3pm – 12am)

The Black Dog Institute is dedicated to understanding, preventing and treating mental illness. They have lots of useful information on resources around mental health and personal stories to help you see things from the view of someone living with a mental health issue. www.blackdoginstitute.org.au

SANE Australia is a national charity helping all Australians affected by mental illness. www.sane.org SANE helpline 1800 18 7263 (weekdays, 9am-5pm AEST). They have useful fact sheets around anxiety and depression and helpline, forum and email services.

Counselling Online provides assistance to Australian residents concerned about alcohol & other drugs. https://www.counsellingonline.org.au/ (substance abuse) Counselling Online services are free and available 24 hours a day, seven days a week.

‘Your Mental Health’ is a website in Ireland contains some useful information on questions to ask a health professional www.yourmentalhealth.ie/mind-yourself/concerned/your-mental-health/questions

Moodgym is like an interactive self-help book which helps you to learn and practise skills which can help to prevent and manage symptoms of depression and anxiety. http://moodgym.anu.edu.au interactive support service.

ReachOut is Australia’s leading online mental health organisation for young people and their parents. Our practical support, tools and tips help young people get through anything from everyday issues to tough times – and the information we offer parents makes it easier for them to help their teenagers, too. https://about.au.reachout.com/

Mental Health Service Helpline is a Tasmanian government service available 24 hours 7 days a week. The helpline can assist in arranging referrals to the local Child and Adolescent Mental health Services and Adult Community Health Service. Ph. 1800 332 388 http://www.dpac.tas.gov.au/__data/assets/pdf_file/0005/237461/Mental_Health_Referral_Guide_for_Young_People_in_Tasmania_A3_Poster.pdf

Face to Face North-West Tasmanian Services

Youth, Family and Community Connections (YFCC) provide a range of services to young people, families and individuals in communities across the North West Coast and West Coast of Tasmania, with the aim that they are able to access to the support, encouragement and resources they need. 64236635 See the website for the range of supports on offer. http://yfcc.com.au/

CatholicCare offers a comprehensive state-wide counselling service that provides assistance to individuals, couples, families and children. Devonport 6423 6100 Burnie. 6431 8555 http://www.catholiccaretas.org.au/counselling/#counselling-programs
Depending on income CatholicCare may ask for a small donation to access the service.

Headspace is the National Youth Mental Health Foundation providing face to face early intervention mental health services to 12-25 year olds. You can phone headspace if you are going through a tough time or if you think you need to get your general health checked. Headspace Devonport. 64 Stewart Street 64242144
Opening hours:

    • Monday, Wednesday & Friday: by appointment,
    • Tuesday 1.30-3.30 by appointment,
    • Thursday – drop in service.

https://headspace.org.au/headspace-centres/devonport/ or go to www.headspace.org.au

Youth Health Service – Offers young people aged 12 – 24 years a free, flexible and confidential service including information, education, support, referral, and counselling http://www.dhhs.tas.gov.au/service_information/young_people/youth_health_services
Services may be available by appointment, by drop in and by phone depending on availability across each service. For an appointment or more information contact: North West Tasmania Phone: 6440 7143 or 0400 333 608

Rural Health Tasmania – are located in Wynyard, on the West Coast, Smithton, Kind Island and Sheffield. They can arrange mental health support for you and your family. For more information go to http://www.ruralhealthtas.com.au and to make an appointment call (03) 6452 1266.

Cornerstone Youth Services– currently provides access to a number of Mental Health Clinicians in the North-West region who provide 12 to 25 year olds access to allied psychological services (ATAPS) for free. To access this service please see your GP who will organise a Mental Health Care plan and referral.

Mental Health Services for specific concerns

Alcohol and Drug Concerns

ADIS– Alcohol and Drug Information Service offer a 24 hour, seven days a week alcohol and other drug information government service (support, advice, information and referral) which can be accessed free on 1800 250 015. Services are provided statewide at no cost.

Our Service Locations

Alcohol and Drug Services – North West

11 Grove Street, Ulverstone TAS 7315

Alcohol and Drug Services- South

St Johns Park,
NEW TOWN TAS 7008

Alcohol and Drug Services – North

13 Mulgrave Street,
LAUNCESTON TAS 7250

Eating Disorders

The Butterfly Foundation represents all people affected by eating disorders and negative body image – a person with the illness, their family and their friends.
National Helpline: 1800 334 673, Monday-Friday 8:00am to 9:00pm  AEST, email the Helpline, or use web chat.
Website: thebutterflyfoundation.org.au

LGBTI Support

QLife is Australia’s first nationally-oriented counselling and referral service for LGBTI people. Call 1800 184 527 phone and chat are open between the hours of 3pm-12am Australia-wide https://qlife.org.au/ Mental health and referral information is available via the web 24 hours a day, 7 days a week.

Working It Out is Tasmania’s gender, sexuality, and intersex status support and education service.
WIO staff travel to the NW regularly and are available by appointment. Please contact the number or email below for more information.
0438 346 122 northwest@workingitout.org.au

Sexual Assault and Sexual Abuse

Laurel House is a community based organisation that provides therapeutic services and support for women, men and children. Our Service is completely confidential and free to victim/survivors and their families, friends and support people of sexual violence. Laurel House provides face-to-face and phone counselling, 24-hour crisis service. 6431 9711 (North-West) http://laurelhouse.org.au/

Motor Accidents

The Road Trauma Support Team Inc.funded by the MAIB, offers free, confidential counselling and supported for people affected by Road Accidents around the state. Ph. 0427 487 251

Support for Carers

Carers Tasmania offers young and adults carers of people with who have a disability, mental illness, chronic condition, terminal illness or who are frail and aged, counselling support statewide. Contact details for the local Office are: Suite 3, 15 Wilmot St, Burnie TAS 7320
Ph: (03) 6432 1170
Fax: (03) 6432 1171

Family Violence

Family Violence Counselling & Support1800 608 122 – This Tasmanian DHHS Family Violence Counselling and Support Service offers professional and specialised services to assist children, young people and adults affected by family violence, including assistance with organising a safe place to stay.

Services that will incur a cost…

Private Psychologists and Private Mental Health Clinicians can be accessed locally via a GP. Your GP will set up a Mental Health Care Plan and can refer you to a private practitioner of your choice, providing you have the ability to pay a gap fee after Medicare. Gap fees will vary depending on the practitioners, so contact them directly to find out the cost.